|Location:||Des Moines, IA|
We are hiring Desktop Support personnel that must have prior proven experience working on a Technical Help Desk that includes extensive networking knowledge, and has experience working with complex systems and/or custom hardware.
Location: Des Moines, IA
Duration: 12 months with a possibility of extn
Candidate Type: W2 or Corp-to-Corp
1. Perform multi-level support for approximately 5,800 users.
a. Provide telephone support as well as on-site support for users to determine symptoms, causes and resolutions to problems related to PC software, configuration management, network management, printer configuration and mainframe applications.
b. Perform advanced hardware and software support for laptop, desktop and tablet PC’s, which routinely includes rebuilding, reformatting and imaging. This also involves upgrades, testing workstations, peripheral devices, user applications and other critical software. Also provide basic level support for network servers.
c. Routinely perform advanced research for hardware and software problems to assist customers and to provide the most current and up-to-date technological business solutions. This includes utilizing various databases, performing in-depth searches in the Internet as well as inquiries of various product vendors.
d. Develop and analyze system requirements for new PC purchases, to include, but not limited to, coordinating with various parts of the organization regarding their software needs. Then develop and evaluate the enhancements, updates and products to provide system and software solution for customers.
2. Coordinates inter and intra communications between Technical and Network Support Center (TNSC), LAN teams, DHS Wide Area Network Users, and ICN. Implement network outage plan to insure all relevant information is communicated to appropriate personnel and if necessary coordinate repair/resolution of problem.
3. System maintenance for call-tracking database, which is utilized by several departmental work groups. Develop, maintain, modify and report on standard problems, resolutions and decision trees for use by the entire team. Perform regular file maintenance of call-tracking software.
Must have at least 3 years of experience in each of the following:
Nice to have
WHEN YOU APPLY FOR THIS POSITION, PLEASE ENSURE YOU ATTACH YOUR RESUME.
About Peer Solutions Group, Inc.
Peer Solutions Group, a full-service, Minority Certified (MBE) IT Services company founded by professionals with hands on experience in Staffing, Recruiting, Project Management, Technology and Consulting. Since the past 10+ years, we have helped our customers strengthen their competitive advantage, reduce operational costs, and improve efficiency by providing our Personalized Effective Efficient Reliable services with integrity, intellectual growth, quality, respect and positive thinking. Our core capabilities include but are not limited to:
Peer Solutions Group is an Equal Opportunity Employer and is committed to providing the right opportunities for the right people. We have a culture of entrepreneurship and innovation where our employees can make a difference. We are looking for like-minded, dynamic individuals to come and join our rapidly expanding team.